After a series of telephone briefings and conversations about the team in question, it became clear that rather than using behavioural tools or personality profiles, the client particularly liked our idea of letting the team agree what was important to them and what approach they wanted to use for working together – and that this would be key to gain their buy-in to the importance of continually developing as a team, not just individually.
Our brief as a team facilitator was to help them:
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To capture their progress working together as a team, we surveyed the group ahead of the day, asking them each individually how they think the team is working currently. We will then repeat that same survey again 3 months on to see if there’s any measurable improvement.
The survey included rating scale questions (i.e. score 1-10) such as:
We also asked for more detailed insight, asking open questions like:
In the workshop itself, we started out by exploring the team’s purpose (why the team exists, why it is needed) and culture (how the team works together and the values, norms and behaviours that are expected).
Participants reflected on these questions:
We then moved on to use two frameworks to help organise the group’s discussions and insights: the User Manual and Team Canvas.
Team Canvas (above) is a strategic framework that helps bring team members on the same page. It is made to align teams, increase cohesion and performance and to create productive team culture, fast. The group collaborates to fill in the team canvas, which is printed out on A1 on the wall.
Team members create their own “User Manual” to help others work with them better. Each team member fills out this one-page worksheet, then discusses with colleagues.
The workshop was well received by participants, who appreciated the chance to come together to reflect on their individual and collective strengths.
We have since worked with the same team on several more occasions to help them explore upcoming trends and strategic opportunities.
We were approached by a large pharmaceutical company looking to help a team achieve an objective viewpoint on a key issue connected to value-based pricing.
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