A team of 15 were interested in brainstorming ideas to work out customer barriers to a specific deal and to see things from the customer’s perspective.
They were also interested in using the project as an opportunity to strengthen working relationships as a team.
We proposed a number of conversations and activities to generate new perspectives, then focusing on actions going forward.
We started by setting up an extended call to get as much information as possible on the participants and the desired outcomes.
We proposed talking to a sample of the participants, and prepared an email survey for those we didn't speak to. All this was done by video or phone call.
During the workshop, we set some provocative strategic scenarios to help the team see issues from new perspectives. Scenarios included:
The project generated significant new thought and discussion between the participants, who were able to come up with novel approaches to test in the future.
We worked with a global financial company to create a bespoke workshop to help them speed up their decision making processes.
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