To inform a significant upgrade of the software, they were keen to deliver change through colleague engagement – collecting feedback and insights from colleagues who use the software on a daily basis and regard it as key to the successful execution of their work.
This programme of consulting ‘at the coalface’ would establish key frustrations and user requirements to enable the most useful and innovative next iteration of the software.
We conducted an online survey and ran a series of 10 focus groups to collect valuable insight and observations.
Questions about the software included:
We also advised on a communications strategy to accompany the project, to help employees understand the context and importance of the work being carried out.
Finally we summarised all our findings in a concise report with key recommendations and priorities.
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