We ran two workshops for executives in our client’s offices. A number of participants also joined the workshop via video link in India and the US.
We started by giving a brief explanation of how decision making works, drawing from literature and case studies (see sidebar). Then we briefed the participants to engage in a series of short discussions in breakout groups to identify specific cases and examples from their work.
Discussion prompts included:
- Who is responsible for a decision?
- Who needs to give input?
- Who has the right to say “no” to a specific action?
- How much information is good enough?
- Are there instances where you are sacrificing the “good” in pursuit of the perfect?
- When there’s a delay, why? What’s the issue?
- What do you need to do to advance the process?
- Do you trust someone else to make a decision without your involvement?
After hearing the conclusions from each group we added to these by highlighting some recommended approaches from literature, plus a series of useful tools.
Finally the groups worked through an exercise applying the recommendations and insights from their group discussions to a realistic scenario case study created especially for the workshop.